ABOUT OUR NEW SYSTEM

KX, the Kaizen eXperience, is our philosophy that focuses on small and ongoing improvement. Change is part of who we are and we believe in changing for the better. With this in mind, we are excited to announce that in the coming months we will be transitioning to a new booking system.

 

WHY THE CHANGE

To improve your booking experience in numerous ways from functionality on our website through to a shiny new KX Pilates App.

 

FIRST STEPS

Cool New Features

AUTO RENEW CLASS PACKS

Don’t miss a class! You now have the option to automatically renew any pack at the time of purchase. This means you’ll always have an active pack on your account.  It will auto renew when your pack finishes or you use all your classes, which ever comes first and you can turn off this feature anytime before your pack finishes.

NEW WAIT LIST PROCESS

Once you add yourself to a wait list, you’ll receive email confirmation of your request. When a place becomes available in the class you will be notified. If you have a valid mobile number stored in your account, you’ll be notified via SMS, otherwise you will be notified via email.

To ensure fairness for all KXers and to allow those on the wait list an opportunity to attend a class, once notified, you will have 2 hours to reply using the link supplied in the SMS or email.

  • If you do not respond within the two hour window, or decline your place, you will be removed from the wait list and the place will be offered to the next KXer on the wait list.
  • If you confirm your place you’ll receive another notification confirming your place.

REFER A FRIEND

Now both you and your friend will receive a reward upon referral. You’ll now receive a $20 credit when your friend makes their first purchase and they’ll receive $10 off their first purchase. Only available to first time KX Pilates clients.

 

MOBILE APP GUIDE
Q / Access the KX Booking System

>Open the App (ensure app has green logo)

>Enter your email address and password

>Click Log In

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Q / Reset your password

>Click on the ? next to the password field

>Enter email address

>Click Submit

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Q / Update your client profile

>Click Profile in bottom menu bar

>Click the edit icon (pencil top right)

>Update details

>Click …

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Q / Update your credit card details

>Click Profile in the bottom menu bar

>Click Update Payment Method at the bottom of the Profile page

&…

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Q / Buy a class pack

>Click Buy Class Packs via the top left navigation menu

>Select required package

>Click Pay Securely

>…

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Q / Buy a Gift Card

Currently not available

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Q / Redeem a Gift Card

Currently not available

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Q / Redeem a promotion code

>Click Buy Class Packs via the top left navigation menu

>Select required package

>Click Pay Securely

>…

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Q / Book into a class

>Click Schedule via the top left navigation menu

>Select desired class date and time

>Click Confirm Reservation …

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Q / View your booked/waitlist classes

>Click My Bookings in the bottom menu bar

You will be able to see all booked classes and classes …

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Q / Cancel out of a class

>Click Bookings in the bottom menu bar

>Click on the class to cancel

>Click Yes

>Click …

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COMPUTER GUIDE
Q / Access the KX Booking System

>Go to studio’s website page

>Scroll down to the class schedule

>Click Login/Sign Up

>…

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Q / Reset your password

>Go to studio’s website page

>Scroll down to the class schedule

>Click Login/Sign Up

>…

Read More...
Q / Update your client profile

>Go to studio’s website page

>Scroll down to the class schedule

>Click Login/Sign Up and …

Read More...
Q / Update your credit card details

>Go to studio’s website page

>Scroll down to the class schedule

>Click Login/Sign Up and …

Read More...
Q / Buy a class pack

>Go to studio’s website page

>Scroll down to the class packs

>Click Login/Sign Up and …

Read More...
Q / Buy a Gift Card

>Go to Studio’s website page

>Scroll down to the Class schedule

>Click Login/sign up and login

&…

Read More...
Q / Redeem a Gift Card

>Go to Studio’s website page

>Scroll down to the Class packs

>Click Login/sign up and login

&…

Read More...
Q / Redeem a promotion code

>Go to studio’s website page

>Scroll down to the class packs

>Click Login/Sign Up and …

Read More...
Q / Book into a class

>Go to studio’s website page

>Click Login/Sign Up and login

>Click Book Class (or Add …

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Q / View your booked/waitlist classes

>Go to studio’s website page

>Scroll down to the class schedule

>Click Login/Sign Up and …

Read More...
Q / Cancel out of a class

>Go to studio’s website page

>Click Login/Sign Up and login

>Click Cancel Booking next to …

Read More...
ANY QUESTIONS?

Please reach out to your studio via phone or email should you have any further questions. Alternative, you can message your studio by using the form below.