COVID-19

YOUR FAQS. ANSWERED.

Due to recent restrictions put upon us by the Australian Government as of 12pm 23.03.2020 KX Pilates will temporarily close our doors until further notice. All current packs will be extended in line with the closure and any bookings that were cancelled will be automatically credited to your account.

 

(Response Last Updated: 9:42 am 24/03/2020)

  • Your studio will be temporarily closed midday today until midnight 13 April 2020 unless instructed otherwise.
  • If you are currently booked in for a class, you will be notified and your class will be cancelled. Your credit will be returned to your account for future use.
  • Any active pack will be extended for the duration of the closure. There is no need to reach out and request an extension during this time – we will automatically apply it.

To help protect our KX community you will be asked to stay away from the studio and follow government recommendations. Please ensure you contact your studio immediately. A medical certificate will be required to come back to KX. We will also extend your active pack for the duration of your self isolation.

Firstly the studio will be temporarily closed to allow to deploy our response plan by arranging a professional disinfection and sterilisation of the studio. Any active pack will be extended for the duration of the closure. Credits will be issued for any classes that have to be cancelled. Clients will be contacted when bookings re-open.

We will be following the advice given by the Government to notify any affected KXers where required. Please follow the following government recommendations at https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

We are taking extra precautions to keep our studios healthy and hygienic at this time and have asked clients who are sick or who have been in contact with someone who is sick to please not come into the studios. Our team have implemented additional cleaning processes to keep our reformers and communal spaces as clean and germfree as possible. We are monitoring the situation on a regular basis and will continue to implement additional practices to keep our studios as clean as possible.

What are we doing?

It is now compulsory for all KXers to bring their own sweat towel to studio. Our Trainers will be monitoring this in every class. Should you forget, we will have a limited range available for hire in studio.

We have temporarily reduced our cancellation policy to allow you more time to reschedule without charge if you are feeling unwell.

We have limited our booking window to 10 days in advance.

As always, we will continue to distribute antibacterial wipes or spray at the end of every class. These wipes are specially formulated with a disinfectant that stops virus, bacteria and germs in their tracks, helping to prevent the spread of colds, flu, and other contagious infections in our studio.

We will be encouraging all clients to thoroughly wipe down their reformer bed (including foot-bar, shoulder pads, head-rest, straps, carriage and platform), dumbbells, poles, ring, ball, mats, box and jump-boards.

Trainers will wash their hands with soap and running water for at least 20 seconds before and after every class.

Trainers will be wiping down doors, reception desk, iPad, lockers, pigeon holes, taps and bench tops three times a day (morning, lunch and evening).

If available, trainers will be offering hand sanitiser to each client at the start of every class.

There will be no communal magazines available in studios.

There will be no fruit available in studios.

Studios will no longer be offering water to clients through cups. Please bring your own pre-filled water bottle to class.

We will be reviewing our schedule morning and night and will contact you should we require classes to be merged.

If our Trainers are unwell, they will not be running classes to minimise the spread. This may mean that classes will be canceled if a replacement trainer cannot be found.

Any staff that display COVID-19 symptoms will be sent home immediately.

 

Firstly the studio will be temporarily closed to allow to deploy our response plan by arranging a professional disinfection and sterilisation of the studio. Any active pack will be extended for the duration of the closure. Credits will be issued for any classes that have to be cancelled. Clients will be contacted when bookings re-open.

We will be following the advice given by the Government to notify any affected KXers where required. Please follow the following government recommendations at https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

What can you do?

To help protect our KX community you will be asked to stay away from the studio and follow government recommendations. Please ensure you contact your studio immediately. A medical certificate will be required to come back to KX. We will also extend your active pack until you have been cleared by a healh professional.

If you are feeling unwell, please stay at home to minimise the spread. We want you to take care of yourself and keep our KX Community healthy and safe. We will also extend your active pack until you are showing no symptoms.

You will need to bring your own sweat towel to studio to participate in class. Our Trainers will be monitoring this in every class. Should you forget, we will have a limited range available for hire in studio.

When you arrive in studios, you will be kindly asked to wash your hands to remove any germs to keep our equipment and space clean. Likewise, after your workout, wash your hands to ensure you protect yourself and leave clean, healthy and protected.

If available in your studio, please use hand sanitiser before class.

 

Where possible, to help stop the spread, try not to touch eyes, nose and mouth whilst in the studio

Find out how the Australian Government are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert