Frequently Asked Questions

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The Introductory offer of 5 Sessions for $50 to use within 2 weeks is only available to new clients of KX (first timers) and is activated from the date of your first booking. You can only use the Introductory offer once per person and this cannot be used in conjunction with any other opening offer. You have a 2 week period to use your 5 sessions and any unused sessions will expire.

Easy. Just look at the top left of the online booking screen. The studio logo relates to the booking system you have logged into.

No, sessions are not transferrable and can only be used at the studio you purchased them from. Session packs cannot be shared with more than one person as all session packs are for individual use only.

We do not allow suspensions or extensions on your Introductory Offer (2 weeks) or Monthly packs (30 days) unless you are injured, in which case we will ask for a medical certificate from your doctor. Please be aware when purchasing your Introductory Offer or Monthly pack that you will be required to use your pack within 2 Weeks or 1 month (30 days) respectively. Any unused sessions will expire. Alternatively purchase a yearly pack (valid for 12 months)

Unfortunately, no. The booking system won’t let you. You will need to log out of one booking system and close the window down before opening a new one for a new location. Alternatively, you can open multiple internet browsers, one for each different studio location.

Sure you can, however you will need to create a new account at each studio separately and purchase a valid session pack for each studio individually.

Classes need a minimum of 2 clients to proceed. Classes will be cancelled up to 2 hours before the start time of the class if there are less than 2 people booked in.

With a maximum of 14 clients per class, our small group classes can get booked out. You can add yourself to the wait list for that class by booking yourself into the class as you would normally. Once you add yourself to a wait list, you’ll receive an email confirmation of your request. When a place becomes available in the class you will be notified via sms or email.

To ensure fairness for all KXers and to allow those on the wait list an opportunity to attend a class, once notified, you will have two hours to reply using the link supplied in the SMS or email.

If you do not respond withing the two hour window, or decline your place, you will be removed from the wait list and the place will be offered to the next KXer on the wait list. If you confirm your place you’ll receive another notification confirming your place.

Unfortunately, no. We have a strict 9 hour cancellation policy for group classes and a 24 hour cancellation policy for private classes. If you can’t make your class, it is your responsibility to cancel or let us know at least 9 hours (for group classes) or 24 hours (for private classes) before the start time of your scheduled class or you will lose the session. We understand that life can sometimes get in the way, but we need to be strict and fair to all clients.