Your FAQs. Answered.

Don’t be left wondering! Find your question and click the + to find your quick answer.

Didn’t find what you’re looking for? No worries! Contact us

Yes, we offer both 1 on 1 and 2 on 1 Private Classes. If you would like Private Classes with training tailored to your specific needs, please contact your local studio.

The Introductory offer of 5 Sessions for $50 to use within 2 weeks is only available to new clients of KX (first timers) and is activated from the date of your first booking. You can only use the Introductory offer once per person and this cannot be used in conjunction with any other opening offer. You have a 2 week period to use your 5 sessions and any unused sessions will expire.

Easy. Just look at the top left of the online booking screen. The studio logo relates to the booking system you have logged into.

No, sessions are not transferrable and can only be used at the studio you purchased them from. Session packs cannot be shared with more than one person as all session packs are for individual use only.

We do not allow suspensions or extensions on your Introductory Offer (2 weeks) or Monthly passes (30 days) unless you are injured, in which case we will ask for a medical certificate from your doctor. Please be aware when purchasing your Introductory Offer or Monthly pass that you will be required to use your pass within 2 Weeks or 1 month (30 days) respectively. Any unused sessions will expire. Alternatively purchase a block session pack (valid for 12 months).

Classes need a minimum of 2 clients to proceed. Classes will be cancelled up to 2 hours before the start time of the class if there are less than 2 people booked in.

When starting at KX Pilates, we ask that you attend at least 4-6 Beginner classes to familiarise yourself with our dynamic training method, basic principles and exercises before proceeding to an Intermediate class. We then recommend completing 20-30 Intermediate classes before trying out the Advanced classes. Once you’ve achieved an Advanced level you can mix and match classes to suit – it will never get boring! Are you ready to change levels? An easy way is to ask your Trainer after completing your class. They’ll know if you’re ready to move into a more advanced level.

With a maximum of 16 clients per class, our small group classes can get booked out. With our 9 hour cancellation policy there is movement in the classes, and we recommend you add yourself to the waitlist by booking yourself into the class. Should a place become available you will receive an email or sms notifying you. You will be required to confirm receipt of the email. If we do not receive a response from you it is assumed you will be attending the class. If you know you cannot attend more than 9 hours prior to the start of class, please login and early cancel yourself to avoid being charged and to allow us to offer your place to another waitlisted client.

All of our classes include a warm up and a cool down. If you are more than 5 minutes late to your class then you may not be able to join, and your Trainer may turn you away from the class.

Unfortunately, no. We have a strict 9 hour cancellation policy for group classes and a 24 hour cancellation policy for private classes. If you can’t make your class, it is your responsibility to cancel or let us know at least 9 hours (for group classes) or 24 hours (for private classes) before the start time of your scheduled class or you will lose the session. We understand that life can sometimes get in the way, but we need to be strict and fair to all clients.

Exercise is such a personal thing. How often you train will depend on your fitness level, how your body adapts to the training and how well your body can recover. It also depends on your fitness goals and what you do outside of KX classes. We recommend starting with no more than two to three classes per week and increasing from there.

With a maximum of 14-16 clients per class, our small group classes allows our Trainers to focus on each individual to achieve maximum benefit.