Please note that all class packs can only be used at the studio of purchase and cannot be used across multiple studios.

Offers

  1. Introductory Offer: 5 Classes or 3 Classes (valid for 14 days) is only available to brand new clients of KX Pilates. You can only purchase the Introductory offer once. The Introductory Offer is non-refundable nor transferable and will activate from the date of your first class booking. Introductory offer can change state to state.
  2. Studio Grand Opening Offer: 5 Classes (valid 2 Months) is only available to brand new clients of KX Pilates before a studio’s Grand Opening date. You can only purchase the Opening Offer once. The Opening Offer is non-refundable nor transferable and will activate for 2 months from studio’s Grand Opening date.
  3. 1 Free Class Offer: is transferable but not refundable. Only 1 offer can be used per person. Bookings are essential. The offer validity will vary by studio and will be presented on communication material pertaining to the offer. Any vouchers or material which contains no ‘Valid from’ date or ‘Expiry date’ will be deemed as invalid. To redeem, an account must be created at the preferred studio location via www.kx.com.au and the studio must then be contacted via phone or email.
  4. 2 Free Classes Offer: is transferable but not refundable. Only 1 offer can be used per person. Bookings are essential. The offer validity will vary by studio and will be presented on communication material pertaining to the offer. Any vouchers or material which contains no ‘Valid from’ date or ‘Expiry date’ will be deemed as invalid. To redeem, an account must be created at the preferred studio location via www.kx.com.au and the studio must then be contacted via phone or email.
  5. Student Offer: 10% off all KX monthly class packs, yearly class packs and introductory offer for full-time secondary school and/or tertiary students. To redeem offer you must contact your local KX Pilates studio with valid proof of enrolment and/or a current student card. Pack may only be used at the KX Pilates studio of purchase. Excludes Privates. Offer is non-refundable, not exchangeable for cash, credit or other products, not to be used in conjunction with any other offer, and not transferable between studios and/or clients.
  6. Corporate Offer: 10% off all KX monthly class packs, yearly class packs and introductory offer. Excludes Privates. For businesses affiliated with local KX Pilates studios only. To redeem offer you must contact your local KX Pilates studio with valid proof of employment. Pack may only be used at the KX Pilates studio of purchase. Offer is non-refundable, not exchangeable for cash, credit or other products, not to be used in conjunction with any other offer, and not transferable between studios and/or clients.
  7. All Birthday offers are limited to one per person and are non-refundable nor transferable.
  8. Gift cards are transferable but not refundable. To redeem gift cards you must contact your allocated studio via. phone or email *studio location*@kx.com.au and quote your gift card ID. (if it is out of reception hours please leave a message and we will get back to you within 48hrs). Gift cards are valid for 36 months when issued.
  9. Our Open Day 15% Off All KX Class Packs is available at participating studios and is applied to all KX Class Packs excluding Private Classes. Classes are non-refundable or transferable between studios or individuals and all classes must be used at the studio of purchase. Prices may vary by state.
  10. KX40 Spring Challenge: The KX40 Challenge is only available at participating studios. Challenge Period is 14/10/2019–22/11/2019. Classes activate on 14/10/2019 and must be used within Challenge Period at the studio of purchase. Limited spots available and bookings essential. Non-refundable nor transferable between studios or individuals and cannot be redeemed for cash, credit or products. $50 Account Credit Offer: $50 account credit is only available to clients who purchase the KX40 Pack and complete at least all 20 classes during the Challenge Period. Account credit is only valid and must be used within 3 months of the end of the Challenge Period at the studio where KX40 Challenge was purchased and must be used in one transaction. Failure to redeem the account credit will result in the credit being forfeited. Offers are non-transferable or exchangeable and cannot be redeemed for cash.  +Discount Offer: Exclusive 10% off monthly class packs (‘Discount’) is only available to KX40 Challenge participants, until 11:59pm 4 November 2019. Discount only available on Monthly Class Packs at studio where KX40 Challenge was purchased, valid for 30 days from the date of first class booking. Discount is redeemable via the website or KX app and is automatically applied by entering a promo code at checkout. Limited to one per person.
  11. 5th Birthday: *Offer is only available at KX Pilates Mornington and must be purchased from (11/11/2019) until 11:59pm on (15/11/2019). Limited to one per person. All 5 classes must be used within 365 days from the date of purchase. Classes are non-refundable or transferable between studios or individuals and all classes must be used at the studio of purchase.
  12. 1st Werribee Offer is only available at KX Pilates Werribee and must be purchased from 11/11/2019 until 11:59pm on 17/11/2019. Limited to one per person. All 10 classes must be used within 30 days from the date of your first booking. Classes are non-refundable or transferable between studios or individuals and all classes must be used at the studio of purchase.

Referral Offer

For Clients and Studios using the New Booking System(KXS):

This offer is for Referrers to receive a $20 credit when they introduce a new client and for the New Client to receive a $10 credit (Offer).

Definitions

  • Account means the KXS account via which clients can book and manage KX Pilates classes.
  • New Client means a person who has not been a client of any KX Pilates studio in the last three (3) years prior to the Offer.
  • New Client Discount means a $10 credit applied to the New Client’s Account.
  • Referrer means an existing client of KX Pilates who introduces a New Client to KX Pilates.
  • Referrer Discount means a $20 credit applied to the Referrer’s Account.
  • Studio means the KX Pilates studio at which the Referrer is a client.

Offer Terms

  • To claim the Offer:
    • Referrers must:
  • Log in to their KX Pilates App;
  • Select “Refer Friend” and follow steps to share; and
  • New Clients must:
    • Click the link from the Referrer;
    • Download the KX Pilates App;
    • Create an Account at the studio you were referred to;
    • Make a purchase at the Studio that you were referred to through the KX Pilates App; and
    • Sign any required waivers and documentation provided through the app at the studio you were referred to.
  • The New Client Discount will be automatically applied once the New Client has created an Account at the studio you were referred to and made a purchase.
  • The Referrer Discount will be automatically applied to the Referrer’s Account once the New Client makes their purchase.
  • The New Client must make a purchase at the same Studio in which the Referrer is a client.
  • The Offer is valid for 3 months from the date which the New Client Discount is applied to the Accounts.
  • The New Client Discount and Referrer Discount must be used in one transaction.

General Terms

  • The Offer is not to be used in conjunction with any other offer, unless otherwise specified.
  • The Offer is only valid at the studio you have been referred to.
  • Offer is not transferrable and cannot be exchanged or redeemed for cash, credit or products.

Yearly Class Packs

  1. Yearly Class Packs (Block Class Packs) and Private Classes are valid for 1 year (365 days) and are activated on the date of purchase. Yearly Class Packs are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Class packs cannot be shared with more than one person as all class packs are for individual use only.

Weekly Direct Debits

  1. Weekly Direct Debits are valid for 1 week (7 days) and are activated on your chosen direct debit start date, automatically renewing every week.. Weekly Direct Debits are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
  2. Weekly Direct Debits can be canceled at any time before next weekly pay cycle via email to *studio location*@kx.com.au.
  3. Payment will be automatically deducted from your nominated credit card each week (on your chosen day). If payment defaults you will be charged a default fee of $14.90.
  4. Your agreement is scheduled for 12 weeks to allow you to book classes in advance. This will be paid in weekly installments, however, you may cancel at any time. After 12 weeks, your agreement will automatically renew for another 12 weeks.
  5. The Weekly Direct Debit Passes are currently on trial at our Surry Hills studio only.

Monthly Class Packs

  1. Monthly Class Packs are valid for 1 month (30 days) and are activated on the date of your first class booking. Monthly Class Packs are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

Bookings, Attendance & Payment

  1. A minimum of two people are required for a class to proceed. You will be contacted via text, phone or email should a class be canceled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.
  2. If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. Studio phones are answered during business hours only.
  3. Bookings are made online or in the studio. Call your studio (if it is out of reception hours please leave a message and we will get back to you within 24hrs) or Email: *studio location*@kx.com.au
  4. Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased classes in your account or pay at the time of booking in the studio.
  5. Out of consideration for the Trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train.
  6. Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.
  7. You can only attend KX Pilates group classes up until you are 15 weeks pregnant. After 15 weeks you can attend Private 1:1 classes or a Pilates Pre/Post-natal class or a Barre Pre/Post-natal class (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.
  8. Classes are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the class, they will be turned away from the class – or asked to create an account and purchase their own classes.

Wait lists

For Clients and Studios using the Mindbody Booking System:

If a class you particularly want is fully booked please sign up for the waiting list. Due to our 9hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a wait listed offer, however, we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the wait list offer will result in a lost class.

For Clients and Studios using the New Booking System:

  • KX Pilates means KX Pilates Franchising Pty Ltd and any KX Pilates studio.
  • Member means any person who is a member of KX Pilates or who accesses or views our website.
  • Studio means the KX Pilates studio at which the Member has requested to be on the wait list.
  1. If a selected class at a Studio is full, Members can request to be added to a wait list, either online or at the Studio in person.
  2. If a place in the selected class becomes available, Members will be notified:
    • By SMS to Member’s mobile, if they have a valid number listed on their account; or
    • By email.
  3. Members must confirm attendance at the Studio by selecting the link provided in the SMS or email within 2 hours from receipt.
  4. Members who fail to confirm will forfeit their place on the wait list.
  5. Members who confirm will receive a further notification confirming their place. If no notification is received, Members should contact the Studio to confirm that their place has been validly redeemed.

Cancellations

  1. Cancellations/Rescheduling classes need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios, therefore, NO exceptions will be made. Late cancellations will incur a lost class.
  2. At KX our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhered to:
    • Group classes: Cancellations need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients across all studios, therefore, NO exceptions will be made.
    • Private classes: A 24hr cancellation policy applies. NO exceptions.
  3. Trainers and classes are subject to change without notice. KX Pilates reserves the right to cancel classes if necessary.
  4. If you do not cancel or reschedule your class outside of the 9 hour time frame or are a no-show/absent from your class you will lose your class.

Payment Policy

Payment must be made upon booking, NO exceptions.  To book into a class you must either have credits in your account or pay at the time of booking.

Age Limits and Restrictions

KX does not offer childcare services. You must be at least 16 years of age to attend our classes. Children younger than this age are not permitted in our studios and are not to be left in the reception area or the studio while you attend classes. You may be turned away from the studio should you arrive with your children as it is not a safe environment and can cause disruptions to other clients.

Communicable Diseases

If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class. This is for the safety and well-being of all our clients, staff and customers.

Personal Agreement

I agree that KX Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against KX Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

KX Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a KX Pilates staff member.

By booking into a class you automatically agree to the above Terms & Conditions.