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Terms & Conditions

By booking into a class you automatically agree to the below Terms & Conditions.

Offers

Please note that all class packs can only be used at the studio of purchase and cannot be used across multiple studios.

KX40 Summer

Buy Offer

This offer is for Participants to enter the KX40 Challenge at Participating Studios and complete 20 classes in 40 days between 3/2/20 and 13/3/20. Participants will receive 10% off monthly class packs (total value up to $290) between 22/2/20 and 24/2/2020, as well as a $50 account credit if they complete all 20 classes within the 40 days (Offer).

Definitions

  • Account means a OneFitStop account via which clients can book and manage KX Pilates classes;
  • KX40 Challenge Period means between 12:01am 3 February 2020 until 11:59pm 13 March 2020;
  • Class Pack means a monthly class pack for a standard group class at the Participating Studio (valued up to $290);
  • Credit means a $50 credit applied to the Participant’s Account;
  • Discount means a 10% discount on all monthly Class Packs;
  • Discount Campaign Period means between 12:01am 22 February 2020 and 11:59pm 24 February 2020;
  • KX40 Challenge Pack means 20 standard group classes for $290 to be used within 40 days from start of challenge period;
  • KX Pilates means KX Pilates Franchising Pty Ltd;
  • Participants means new and existing KX Pilates clients who participated in the KX40 Challenge;
  • Participating Studio means any KX Pilates studio participating in the Offer.

KX40 Challenge Terms

  • The KX40 Challenge is available to new and existing clients who have created an Account via the KX Pilates website or app.
  • The Offer is only available at Participating Studios. Contact your local studio to determine if they are participating.
  • All KX40 Challenge Packs must be used within the KX40 Challenge Period at the studio of purchase.
  • Class numbers are limited therefore bookings are essential. Any unused classes will be forfeited.

Discount Terms

  • The Discount is only available to KX40 Challenge participants.
  • To claim the Discount, Participants must, during the Discount Campaign Period:
    • Login to their Account via the KX Pilates website or app;
    • Select a Class Pack at the Participating Studio;
    • Enter the promo code provided;
    • Purchase the Class Pack, noting the Discount will be automatically applied to your Account; and
    • Sign any required waivers and documentation provided by the Participating Studio.
  • Discount can only be applied to Monthly Packs at the Participating Studio which the KX40 Challenge Pack was purchased.
  • Monthly Packs are valid for 30 days from the date of first class booking.
  • The Discount can only be used once per person.

Credit Terms

  • The Credit is only available to existing clients of KX Pilates who are participating in the KX40 Challenge and complete at least 20 classes.
  • To claim the Credit, Participants must, during the KX40 Challenge Period:
    • Attend all 20 classes in their KX40 Challenge Pack within the Challenge period (40 days);
    • Contact the Participating Studio to request and confirm that the credit has been applied to their account;
    • Login to their Account via the KX Pilates website or app;
    • Select the Participating Studio which the Participant purchased the KX40 Challenge Pack;
    • Make a purchase with the Credit automatically applied to your account.
    • Sign any required waivers and documentation provided by the Participating Studio.
  • Discount can only be applied to the Participating Studio which the KX40 Challenge Pack was purchased.
  • If the purchase amount exceeds the amount of the Credit, all of the Credit will be applied at once.

General Terms

  • The Offer is not to be used in conjunction with any other offer, unless otherwise specified.
  • Offer is not transferable between studios and cannot be exchanged or redeemed for cash, credit or products.
  • Subject to applicable laws, the Offer may be varied, updated or terminated at any time.
  • Offer is limited to one per Participant.
  • Participating Studios only

Introductory Offer

Buy Offer

This is for New Clients to purchase 5 Classes for $50 at participating studios (valid for 14 days) (“Offer”).

Definitions

  • New Client means a person who has not been a client of the KX Pilates studio
  • Participants means a New Client who chooses to redeem the Offer; and
  • Participating Studio means a KX Pilates studio which is participating in the Offer. Ask your local KX Pilates studio if they are participating.

Offer Terms

  • Offer is only available to New Clients of KX Pilates and excludes current clients.
  • The Offer is only available at Participating Studios. Contact your local studio to determine whether they are participating.
  • To claim the Offer, Participants must:
    • Select a Participating Studio via kx.com.au or App;
    • Register an account and select “Buy Intro Offer”;
    • Purchase the Introductory Offer; and
    • Sign or complete any required waivers and documentation provided by the Participating Studio.
  • Offer is limited to one per Participant.
  • All classes must be redeemed at the Participating Studio of purchase within 14 days from the date of the first class booking. Any classes not used within the 14-day period will be forfeited.

General Terms

  • Offer is non-refundable nor transferable and cannot be exchanged or redeemed for cash, credit or products.
  • Offer can change state to state.
  • Subject to applicable laws, the Offer can be varied, updated or terminated at any time without notice.

KX40 Pre-Registration

Buy Offer

This offer is for Participants to enter the KX40 Challenge at Participating Studios and complete 20 classes in 40 days between 3/2/20 and 13/3/20. Participants will receive 10% off monthly class packs (total value up to $290) between 22/2/20 and 24/2/2020, as well as a $50 account credit if they complete all 20 classes within the 40 days (Offer).

Definitions

  • Account means a OneFitStop account via which clients can book and manage KX Pilates classes;
  • KX40 Challenge Period means between 12:01am 3 February 2020 until 11:59pm 13 March 2020;
  • Class Pack means a monthly class pack for a standard group class at the Participating Studio (valued up to $290);
  • Credit means a $50 credit applied to the Participant’s Account;
  • Discount means a 10% discount on all monthly Class Packs;
  • Discount Campaign Period means between 12:01am 22 February 2020 and 11:59pm 24 February 2020;
  • KX40 Challenge Pack means 20 standard group classes for $290 to be used within 40 days from start of challenge period;
  • KX Pilates means KX Pilates Franchising Pty Ltd;
  • Participants means new and existing KX Pilates clients who participated in the KX40 Challenge;
  • Participating Studio means any KX Pilates studio participating in the Offer.

KX40 Challenge Terms

  • The KX40 Challenge is available to new and existing clients who have created an Account via the KX Pilates website or app.
  • The Offer is only available at Participating Studios. Contact your local studio to determine if they are participating.
  • All KX40 Challenge Packs must be used within the KX40 Challenge Period at the studio of purchase.
  • Class numbers are limited therefore bookings are essential. Any unused classes will be forfeited.

Discount Terms

  • The Discount is only available to KX40 Challenge participants.
  • To claim the Discount, Participants must, during the Discount Campaign Period:
    • Login to their Account via the KX Pilates website or app;
    • Select a Class Pack at the Participating Studio;
    • Enter the promo code provided;
    • Purchase the Class Pack, noting the Discount will be automatically applied to your Account; and
    • Sign any required waivers and documentation provided by the Participating Studio.
  • Discount can only be applied to Monthly Packs at the Participating Studio which the KX40 Challenge Pack was purchased.
  • Monthly Packs are valid for 30 days from the date of first class booking.
  • The Discount can only be used once per person.

Credit Terms

  • The Credit is only available to existing clients of KX Pilates who are participating in the KX40 Challenge and complete at least 20 classes.
  • To claim the Credit, Participants must, during the KX40 Challenge Period:
    • Attend all 20 classes in their KX40 Challenge Pack within the Challenge period (40 days);
    • Contact the Participating Studio to request and confirm that the credit has been applied to their account;
    • Login to their Account via the KX Pilates website or app;
    • Select the Participating Studio which the Participant purchased the KX40 Challenge Pack;
    • Make a purchase with the Credit automatically applied to your account.
    • Sign any required waivers and documentation provided by the Participating Studio.
  • Discount can only be applied to the Participating Studio which the KX40 Challenge Pack was purchased.
  • If the purchase amount exceeds the amount of the Credit, all of the Credit will be applied at once.

General Terms

  • The Offer is not to be used in conjunction with any other offer, unless otherwise specified.
  • Offer is not transferable between studios and cannot be exchanged or redeemed for cash, credit or products.
  • Subject to applicable laws, the Offer may be varied, updated or terminated at any time.
  • Offer is limited to one per Participant.
  • Participating Studios only

Ongoing Offers

 

Studio Grand Opening Offer

This offer is for new clients to purchase 5 classes for $30 at a KX Pilates studio before its grand opening date (valid 2 months) (“Offer”).

Offer Terms

  • Offer only available to brand new clients of participating KX Pilates studio
  • Only available for purchase until 11:59pm on a studio’s Grand Opening date (“Offer Period”).
  • Participating studios only. Contact your local KX Pilates studio to see if they are participating in the offer.
  • To claim the Offer, Participants must:
    • Register an account via kx.com.au and select the KX Pilates studio (“Account”);
    • Purchase the Offer within the Offer Period;
    • Sign any required waivers and documentation provided by KX Pilates.
  • Class numbers are limited therefore bookings are essential.
  • You can only purchase the Offer once.

General Terms

  • The Offer is not to be used in conjunction with any other offer, unless otherwise specified.
  • Subject to applicable laws, the Offer may be varied, updated or terminated at any time.
  • The Opening Offer is non-refundable nor transferable and cannot be exchanged or redeemed for cash, credit or products.
  • The Offer is valid for 2 months from the studio’s Grand Opening date. Any unused classes will be forfeited after this time.

 

Free Class Offer

  • Offer is transferable but not refundable.
  • Only 1 offer can be used per person.
  • Bookings are essential.
  • The offer validity will vary by studio and will be presented on communication material pertaining to the offer.
  • Any vouchers or material which contains no ‘Valid from’ date or ‘Expiry date’ will be deemed as invalid.
  • To redeem, an account must be created at the preferred studio location via kx.com.au and the studio must then be contacted via phone or email.

 

2 Free Class Offer

  • Offer is transferable but not refundable.
  • Only 1 offer can be used per person.
  • Bookings are essential.
  • The offer validity will vary by studio and will be presented on communication material pertaining to the offer. Any vouchers or material which contains no ‘Valid from’ date or ‘Expiry date’ will be deemed as invalid.
  • To redeem, an account must be created at the preferred studio location via kx.com.au and the studio must then be contacted via phone or email.

 

Student offer

This offer is for full-time secondary school and/or full-time tertiary students to receive 10% off all full priced KX Pilates weekly, monthly and yearly class packs and introductory offer (“Offer”).

Definitions

  • Discounted Pack means a full priced weekly, monthly or yearly class pack as well as the introductory offer. Private classes are excluded;
  • Participants means current full-time secondary or tertiary level students who take up the Offer.

Offer Terms

  • To claim the Offer, Participants must:
    • Register an account via kx.com.au or KX App and select a KX Pilates studio (“Account”);
    • Contact the selected studio and provide them with valid proof of enrolment or current student card (to the studios’ satisfaction).
    • Studio will then either:
      1. provide you with a promo code for you to login to your Account and apply a 10% discount to a Discounted Pack; or
      2. Complete the transaction for you in your Account with the promotion code and;
    • Sign any required waivers and documentation provided by KX Pilates.
  • Offer can be used multiple times by Participants. 

General Terms

  • Offer is non-refundable, transferrable and not exchangeable for cash, credit or other products.
  • The Offer is not to be used in conjunction with any other offer (except the Introductory Pack Offer), unless otherwise specified.
  • Subject to applicable laws, the Offer may be varied, updated or terminated at any time.

 

Corporate offer

This offer is for employees of an Affiliated Company of a KX Pilates studio to receive 10% off all full priced KX Pilates weekly, monthly and yearly class packs and introductory offer (“Offer”).

Definitions

  • Affiliated Company means a business that has an affiliation with a local KX Pilates studio (as determined by the studio in their sole discretion);
  • Discounted Pack means a full priced weekly, monthly or yearly class pack as well as introductory offer. Private classes are excluded;
  • Participants means a current employee of an Affiliated Company who takes up the Offer.

Offer Terms

  • To claim the Offer, Participants must:
    • Register an account via kx.com.au and select a KX Pilates studio (“Account”);
    • Contact the selected studio, request the Corporate Offer and provide them with valid proof of employment (as determined by the studio).
    • Studio will then either:
      1. provide you with a promo code for you to login to your Account and apply a 10% discount to a Discounted Pack; or
      2. Complete the transaction for you in your Account with the promotion code; and
    • Sign any required waivers and documentation provided by KX Pilates.
  • Offer can be used multiple times by Participants.

General Terms

  • Offer is non-refundable, transferrable and not exchangeable for cash, credit or other products.
  • The Offer is not to be used in conjunction with any other offer (except the Introductory Pack Offer), unless otherwise specified.
  • Subject to applicable laws, the Offer may be varied, updated or terminated at any time.

 

Gift Cards

Definitions

  • Account means a OneFitStop account via which clients can book and manage KX Pilates classes;
  • Participants means a person who has a KX Pilates Gift Card.

Offer Terms

  • To redeem a Gift Card, Participants must:
    • Visit kx.com.au and create an Account,
    • Select the Participating Studio;
    • Select “Buy Packages”;
    • Apply the Gift Card to your account credit at checkout; and
    • Select “Apply Account Credit Balance” to pay.
  • Gift Cards are valid for 3 years from the date of purchase.
  • Gift Card must be redeemed at the studio of purchase.
  • Gift Cards cannot be purchased or redeemed on the KX app.
  • Gift Card can only be used to make a purchase up to the value of the Gift Card. If you want to make a purchase above this value, you must pay the excess.

General Terms

  • Offer is transferrable but cannot be exchanged or redeemed for cash. Offer may be exchanged for credit (online) and products (in-store).
  • Subject to applicable laws, the Offer may be varied, updated or terminated at any time.
  • Lost or stolen Gift Cards will not be replaced or refunded.
  • If a Gift Card is faulty or damaged due to KX Pilates’ fault or as a result of production, it will be reissued.

 

Price Increase

  • Participating Studios only. Contact your local studio to determine if they are participating.
  • Effective from 15/01/20. Class packs purchased before 15 Jan 2020 will be at current pricing and valid until their expiry.
  • New Monthly Pack prices are 8-class pack ($172), 12-class pack ($222), 16-class pack ($264), 20-class pack ($290) and Yearly Pack prices are 5-class pack ($143), 10-class pack ($265), 20-class pack ($490) and 50-class pack ($1025). Class packs purchased before 12:01AM AEST 15 Jan 2020 will be at current pricing and valid until their expiry. Participating Studios and price increase details are as follows;
    • KX Studios in QLD, VIC, SA & TAS (excluding KX Pilates Hobart, KX Pilates Rosny, KX Pilates Chelsea, KX Pilates Semaphore & KX Pilates Werribee) will have an increase by $1.50 per class on Monthly & Yearly Packs, except for the 5 Class Yearly pack which will increase by $1.60.
    • KX Studios in NSW, ACT & WA(excluding KX Pilates Lane Cove, KX Pilates Fremantle & KX Pilates Canning Bridge) will have an increase by $0.50 per class on Monthly & Yearly Packs, except for the 5 Class Yearly pack which will increase by $0.60.

 

Referral Offer

  • This offer is for Referrers to receive a $20 credit when they introduce a new client and for the New Client to receive a $10 credit (Offer).

Definitions

  • Account means the OneFitStop account via which clients can book and manage KX Pilates classes.
  • New Client means a person who has not been a client of any KX Pilates studio in the last three (3) years prior to the Offer.
  • New Client Discount means a $10 credit applied to the New Client’s Account.
  • Referrer means an existing client of KX Pilates who introduces a New Client to KX Pilates.
  • Referrer Discount means a $20 credit applied to the Referrer’s Account.
  • Studio means the KX Pilates studio at which the Referrer is a client.

Offer Terms

  • To claim the Offer:
    • Referrers must:
      • Log in to their KX Pilates App;
      • Select “Refer Friend” and follow steps to share; and
    • New Clients must:
      • Click the link from the Referrer;
      • Download the KX Pilates App; Create an Account at the studio you were referred to;
      • Make a purchase at the Studio that you were referred to through the KX Pilates App; and
      • Sign any required waivers and documentation provided through the app at the studio you were referred to.
  • The New Client $10 credit will be automatically applied to new clients account once the New Client has created an Account at the studio via referral link.
  • The Referrer $20 credit will be automatically applied to the Referrer’s Account once the New Client makes their purchase.
  • The New Client must make a purchase at the same Studio in which the Referrer is a client.
  • The Offer is valid for 3 months from the date which the New Client Discount is applied to the Accounts.
  • The New Client Discount and Referrer Discount must be used in one transaction.

General Terms

  • The Offer is not to be used in conjunction with any other offer, unless otherwise specified.
  • The Offer is only valid at the studio you have been referred to.
  • Offer is not transferrable and cannot be exchanged or redeemed for cash, credit or products.
  • Subject to applicable laws, the Offer may be varied, updated or terminated at any time.

Yearly class Packs

  • Yearly Class Packs and Private Classes are valid for 1 year (365 days) from the date of purchase.
  • Yearly Class Packs are non-refundable and are not transferable between studios or individuals.
  • Class packs cannot be shared with more than one person as all class packs are for individual use only.
  • Yearly Class Packs cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date and are given at KX Pilates’ sole discretion.

 

Monthly Class Packs

  • Monthly Class Packs are valid for 1 month (30 days) from the date of your first class booking.
  • Monthly Class Packs are non-refundable and are not transferable between studios or individuals.
  • Class packs cannot be shared with more than one person as all class packs are for individual use only.
  • Monthly Class Packs cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date and are given at KX Pilates’ sole discretion.

 

Weekly Class Packs

  • Exact prices vary between studios. Contact your local studio to see exact pricing.
  • Weekly Class Packs are valid for 7 days from the date of your first class booking.
  • All packs must be used at the studio of purchase and cannot be transferred between studios or individuals.
  • Weekly Class Packs cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date and are given at KX Pilates’ sole discretion.

 

Auto-Renew

  • Auto-renew allows clients to have certain class packs automatically renewed (Auto-Renew).
  • Auto-renew feature is only available for weekly packs (2-class, 3-class, 4-class and 5-class), monthly packs (1-class, 8-class, 16-class and 20-class) and yearly packs (5-class, 10-class, 20-class and 50-class) (“Class Pack”).
  • Clients can enable the auto-renewal feature by:
    • Registering an account at www.kx.com.au;
    • Selecting your local KX Pilates studio;
    • Selecting your Class Pack;
    • Selecting the auto-renew option;
    • Inserting your credit card details and making payment.
  • Payment for the Class Pack will be automatically deducted from your nominated credit card on the earlier of:
    • The expiry date of the Class Pack; and
    • The date all classes in the Class Pack have been attended or marked as “no show” (“Auto-Renew Date”).
  • Auto-Renew payments are non-refundable.
  • Class Packs are not transferable between studios or individuals.
  • Class Packs cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date and can be given at the studios’ sole discretion.
  • Auto-Renew can be cancelled at any time before an Auto-Renew Date by:
    • If you have unbooked classes:
      1. Logging into your account via the KX App or website
      2. Selecting your Class Pack;
      3. Un-selecting the auto-renew option.
  • If you have booked all your classes:
    • Contact your local studio by phone or email and request the feature to be turned off.
  • If payment with your nominated credit card defaults, Auto Renew will be turned off automatically on your Class Pack.

 

Loyalty Card Offer

This offer is for Participants to receive a Loyalty Card from Participating Studios. Participants will receive 1 stamp per class attended, and after 5 stamps are eligible to receive a Reward (either $15 Credit or Merchandise Voucher) to be determined by the Participating Studio (Offer).

Definitions

  • Credit means a $15 credit to be applied to the Participant’s KX Pilates account;
  • Loyalty Card means a physical card provided by the Participating Studio;
  • Introductory Pack means an offer for New Clients to purchase a 5-class pack for $50 at Participating Studios;
  • Merchandise Voucher means a $15 discount off KX Pilates merchandise.
  • New client means a person who has not been a client of any KX Pilates studio in the last three (3) years before purchasing the Offer.
  • Participants means a New Client who chooses to redeem the Offer;
  • Participating Studio means a KX Pilates studio which is participating in the Offer; and
  • Reward means either a Credit or Merchandise Voucher that the Participating Studio offers the Participant at the time of redeeming the Offer.

Offer Terms

  • The Offer is only available to clients who purchase an Introductory Pack at a Participating Studio.
  • The Offer is only available at Participating Studios. Contact your local studio to determine whether they are participating.
  • To claim the Offer, Participants must:
    • Register an account at the Participating Studio via kx.com.au and purchase the Introductory Pack;
    • Sign any required waivers and documentation provided by the Participating Studio and obtain a Loyalty Card;
    • Attend 5 classes at the Participating Studio within a period of 12 months and receive a stamp for each class on the Participant’s Loyalty Card; and
    • Request a Reward from the Participating Studio by showing the Loyalty Card with 5 stamps.
  • Participants must attend all 5 classes at the same Participating Studio to receive a Reward.
  • A Reward can only be redeemed once and must be redeemed at the Participating Studio where the Participant attended the classes.
  • The Participant must show the Participating Studio evidence of 5 stamps on the Loyalty Card and identification (if requested by the Participating Studio) to redeem the Offer.
  • The Participating Studio may offer a Reward of a Credit or Merchandise Voucher in its absolute discretion. Rewards will differ between KX Pilates studios.
  • Minimum cost $50.
  • All Credits:
    • will be applied to the Participant’s account; and
    • can be used to purchase to any class pack at the Participating Studio where the Participant attended the classes
  • All Merchandise Vouchers:
    • must be spent at the Participating Studio where the Participant attended the classes;
    • are subject to merchandise availability at the Participating Studio; and
    • are only while stocks last.

General Terms

  • Offer is limited to one per Participant.
  • The Offer is not to be used in conjunction with any other offer, unless otherwise specified.
  • Offer and Reward is not transferrable and cannot be exchanged or redeemed for cash, credit or products.
  • Subject to applicable laws, the Participating Studio can vary, update or terminate the Offer and Reward at any time without notice in its absolute discretion

KX Policies

Bookings, Attendance & Payment

  • A minimum of two people are required for a class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.
  • If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. Studio phones are answered during business hours only.
  • Bookings are made online or via the KX app.
  • Payment must be made upon booking, no exceptions. To book into a class you must either have pre-purchased classes in your account or pay at the time of booking.
  • Out of consideration for the trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, the trainer may not let you train at their discretion.
  • Owners and/or trainers reserve the right to restrict clients to a particular class type for safety reasons at their discretion. Owners and/or trainers reserve the right to turn clients away if they do not have the correct medical clearance.
  • You can only attend KX Pilates group classes up until you are 15 weeks pregnant. After 15 weeks you can attend Private 1:1 classes or a Pilates Pre/Post-natal class (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.
  • Classes are not transferable to another individual and cannot under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the class, they will be turned away from the class – or asked to create an account and purchase their own classes.

 

Wait lists

Definitions

  • KX Pilates means KX Pilates Franchising Pty Ltd and any KX Pilates studio.
  • Member means any person who is a member of KX Pilates or who accesses or views our website.
  • Studio means the KX Pilates studio at which the Member has requested to be on the wait list.

Terms

  • If a selected class at a Studio is full, Members can request to be added to a wait list, either online or via the KX app
  • If a place in the selected class becomes available, Members will be notified:
    • By SMS to the Member’s mobile, if they have a valid number listed on their account; or
    • By email.
  • Members must confirm attendance at the Studio by selecting the link provided in the SMS or email within 2 hours from receipt.
  • Members who fail to confirm will forfeit their place on the wait list.
  • Members who confirm will receive a further notification confirming their place. If no notification is received, Members should contact the Studio to confirm that their place has been validly redeemed.

 

Cancellations

  • At KX our class sizes are small and can fill quickly. All clients must adhere to our Cancellation Policy:
    • Group classes: Cancellations need to be made more than 9 hours prior to your class beginning (morning or evenings).
    • Private classes: Cancellations need to be made 24 hours prior to your class beginning.
  • We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios, therefore, no exceptions will be made.
  • Trainers and classes are subject to change without notice. KX Pilates reserves the right to cancel classes if necessary.
  • If you do not cancel or reschedule your class outside of the relevant cancellation period or are a no-show/absent from your class you will lose your class.

 

Client Code of Conduct

In the studio, you agree to:

  • use all equipment with care and as instructed by the trainer;
  • respect and follow directions of the trainer at all times;
  • not disrupt the class or threaten the environment in any way; and
  • be respectful and courteous to other people in the class including the trainer.

KX Pilates has the right to remove you from the class and not allow you to return to the studio (in which case you will be refunded the remainder of any credits) if in their opinion you breach the above.

 

Age Limits and Child Policy

You must be at least 16 years of age to attend our classes. Children under 16 are not permitted in our studios unless accompanied by an adult (who is not attending a class). Children cannot be left in the reception area or the studio while you attend classes. KX Pilates’ can ask you to leave the class or studio if this policy is breached.

 

Animal Policy

No animals are allowed inside the studio at any time. KX Pilates has the right to ask you to leave if you have brought an animal in the studio.

 

Communicable Disease

If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class. This is for the safety and well-being of all our clients, staff and customers.

 

Liability Waiver

By booking into a KX Pilates class you agree that:

  • KX Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class;
  • KX Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a KX Pilates staff member who will try and assist you.
  • classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death;
  • you, your heirs, assigns or legal representatives fully release KX Pilates (and its associated entities, members, employees and contractors) from any claim, loss, damage or expense of any kind including in relation to personal injury, property damage/loss, or wrongful death, occurring at a KX Pilates studio or elsewhere, whether caused by negligence or otherwise.